Customer Complaints Process

MG Motor Australia Customer Complaints Process

MG Motor Australia is committed to providing products and services of the highest standard. However, we do understand that sometimes things do not go as planned. If you have a concern or are dissatisfied in any way, we'll do our best to help resolve the situation in a fair and transparent manner.

Step 1: Discuss with your MG dealer

If there is a concern with your vehicle or the service you have received at your authorised MG Dealer, please raise this with them directly and they will do their best to resolve your complaint.

Our dealer's highly trained technicians, sales and service teams are best placed to address your concerns and if required, will contact us directly on your behalf.

Submit an enquiry via this Contact us form and one of our consultants will be in touch.

Step 2: Contact MG Motor Australia

If you've approached you dealer and something is still not right, let us know how we can help.

Submit an enquiry via or email: customercare@mgmotor.com.au and one of our consultants will be in touch.

Our customer care team is available Monday to Friday (excluding public holidays) from 8:00am to 5:30pm (AEST).

To help us investigate and try to resolve your complaint, please provide us with the following information:

Your full name and address
Your contact details
Vehicle registration or Vehicle Identification Number (VIN), if applicable
A clear description of your complaint (including the name of your MG dealer, if applicable)
What would you like us to do to rectify the situation
Relevant copies of any supporting documentation

Alternatively, you can call us directly on 1800 MG TEAM (1800 64 8326).

Our commitment to you

We will provide a case number following the receipt of your complaint and this should be used in any further communication on the complaint.

We will investigate your complaint and provide a fair response based on the information available to us, and in accordance with your rights under any applicable MG Motor Australia Supplementary Warranty and all applicable laws including the Privacy Act and Australian Consumer Law.

In some cases, we'll need to contact your dealer for more information. If appropriate, we may refer the complaint directly to them for information or action.

We will do our best to resolve your complaint quickly and aim to resolve your complaints within 5 business days.

More complex complaints may take longer but we will keep you updated throughout the process.

We will make sure to provide a clear explanation for our decision.

We will handle your personal information in accordance with our Privacy Policy.

See What Our Customers Think

4.3 rating out of 9778 reviews

Cameron Jones

Great friendly service know his way around prompt pick up

1 day

Shane W

Great service from this Dealership. In particular Grant in the parts department. Thank you so much for your help.

1 day

Sarah Ramadan

The entire team was incredibly friendly and welcoming! As someone who knows very little about cars, I really appreciated how helpful and patient everyone was...

2 days

Jan Walker

Bruce and Rhys were exceptional in my cars service

2 days

Rajendra Yadav

I have been coming for my Kia service to this place for 6 years now, they are very helpful and professional service. They do provide pick up and drop off ser...

2 days

Robert M

The staff we’re very attentive and knowledgeable about all the Models.

2 days

An Nguyen

Thank you Tâm Dạo and Michael Nunnari for your excellent service and support when purchasing and receiving our new Toyota RAV4 GR. Keep up the great work!

2 days

Donna Mcgeorge

Fantastic service

3 days

Edward Matchett

Friendly and good service

3 days

Jeremy Schnalle

Ford courtesy shuttle was great, dropped me door to door. Special thanks to Bruce for friendly professionalism

3 days

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Bathurst MG

4 Corporation Ave,
Bathurst, NSW, 2795

(02) 6334 2282

Mon-Fri: 8:00am-5:00pm
Sat: 8:30am-12:30pm
Sun: Closed